Why Better Communication Makes Your Workday Easier (and Your Team Happier)
- Ann Desseyn
- Nov 24, 2025
- 3 min read
Running a small business is no joke. One minute you’re the manager, the next you’re HR, then you’re customer service, bookkeeper, fire-fighter, counsellor, and problem-solver — all before lunchtime.
Most small business owners in Glasgow tell me the same thing: “It’s not the work that drains me — it’s the communication.”
Someone misunderstood a task. A customer took something the wrong way. A team member didn’t speak up until it became a problem. And suddenly a simple day becomes a complicated one.
This is exactly where the MC3 approach fits a small business better than anything else.
Why MC3 works for small teams (not just big companies)
MC3 isn’t about fancy PowerPoints or corporate buzzwords. It’s about three things you need every single day:
1. Clear voice
So your team knows exactly what you mean the first time you say it.
2. Clear thinking
So decisions get made faster and with less stress.
3. Clear delivery
So messages land well — with customers, with staff, with suppliers.
Small businesses don’t need long training programmes.They need fast wins that make tomorrow smoother.
The problems I see most often in small businesses
Whether it’s a shop on Byres Road, a salon in Shawlands, or a start-up in a co-working space, the issues tend to look like this:
Team members unsure of expectations
Staff avoiding difficult conversations
Awkward or unclear customer interactions
Tension during busy periods
Miscommunication between front-of-house and back-of-house
Owners feeling overstretched and under-heard
Too many messages… not enough clarity
These aren’t “big” problems — until they stack up.
MC3 gives people the tools to fix them quickly, respectfully, and with confidence.
What the Small Business MC3 Workshops Focus On
How to speak so people listen
Tone, pace, and the small habits that change EVERYTHING.
How to reduce misunderstandings
Simple clarity structures that save hours of back-and-forth.
How to set boundaries without sounding harsh
A lifesaver for stressed business owners.
How to handle tricky customers calmly
Including de-escalation language that actually works.
How to give feedback without causing conflict
Especially helpful for small teams who work closely together.
How to create a confident, friendly team culture
People feel safer, happier, more organised.
Everything is practical, real-life, and easy to use the next day.
Why Small Business Owners Love These Workshops
They’re short
They’re affordable
They’re friendly
No corporate nonsense
Real examples from real businesses
Tools you can use immediately
Perfect for owners, managers, team leaders, and customer-facing staff
You don’t need a big budget or a big team to communicate well. You just need simple, repeatable skills that make work lighter.
If you want your workdays to feel easier… come along.
If communication in your small business feels tiring, repetitive, or tense — even a little bit — this workshop will change the atmosphere instantly.
Better clarity = fewer mistakes Better confidence = happier staff Better conversations = smoother days
That’s MC33 in a nutshell.
Final Note
Small businesses are the heartbeat of communities — friendly, hardworking, and human. MC3 grew over the years through online networking with Colin McKeand – Scotland's Mister Networking and was designed with that same spirit: practical, real, and built to make life easier for us all.
