MC³ Decision Governance Framework

​Controlling Communication Risk After Diagnosis.

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​​Why a Decision Governance Framework?

Most communication frameworks stop at insight. They help organisations understand what is going wrong and why — but they leave leaders, auditors, and teams uncertain about what is permitted, required, or unsafe to do next. The MC³ Decision Governance Framework exists to close that gap. MC³ does not only diagnose communication failure. It defines decision boundaries under communication risk.

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The MC³ Position

MC³ is built on a clear principle:

Communication failures are system failures, not individual failures.
Systems must therefore define decision rights, escalation thresholds, and constraints — not rely on improvisation.

Once a communication risk is identified, not all responses are equal.
Some actions stabilise systems.
Others amplify risk.

Governance determines the difference.

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What the MC³ Decision Governance Framework Does

The framework establishes:

• What actions are mandatory

• What actions are permitted

• What actions are restricted

• What actions are prohibited

…once communication risk has been diagnosed using the MC³ Method.

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This ensures that communication control is:

• consistent

• auditable

• defensible

• scalable across teams and regions
   

The MC³ Response Ladder

All MC³ applications use the same graduated response logic.

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Level 0 — Observe

• Risk acknowledged

• No intervention required

• Monitoring only

Level 1 — Clarify

• Language precision

• Terminology alignment

• Removal of ambiguity

Level 2 — Reframe

• Expectations reset

• Assumptions surfaced

• Cultural or structural context made explicit

Level 3 — Structural Adjustment

• Change of channel

• Change of authority

• Change of responsibility or ownership

Level 4 — Formal Escalation

• Documented intervention

• Senior or cross-functional involvement

• Governance or audit visibility

Level 5 — Termination / Containment

• Interaction paused or stopped

• Risk containment prioritised

• Protection of organisation, people, and reputation
   

Not all situations require escalation. But every situation requires a justified level.

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What MC³ Does Not Do

The Decision Governance Framework explicitly excludes:

• personality correction

• behavioural coaching

• emotional intervention

• motivational or therapeutic work

MC³ does not attempt to “fix people.” It redesigns communication conditions so predictable failures cannot recur.

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“Not an MC³ Problem” — Defined Boundaries

As part of governance discipline, MC³ formally recognises scenarios where communication intervention is inappropriate or insufficient, including:

• legal or disciplinary matters

• ethical breaches

• malicious or abusive behaviour

• structural failures beyond communicative control

• situations requiring HR, legal, or safeguarding intervention

In such cases, MC³ may support classification and referral, but not delivery. Clear boundaries protect:

• organisations

• practitioners

• certification integrity

• client trust

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How This Applies Across MC³ Domains

The Decision Governance Framework is domain-agnostic. It applies equally to:

• crisis communication

• audit and compliance

• global client relationships

• executive leadership

• multilingual operations

Each MC³ book and training programme assumes the use of this framework, without redefining it repeatedly.

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Why This Matters

Organisations do not fail because they lack insight. They fail because decisions under pressure are ungoverned.

The MC³ Decision Governance Framework ensures that once communication risk is identified, response is:

• deliberate

• proportionate

• accountable

• aligned with organisational control

This is what transforms communication from a soft skill into a managed system.